FAQ

GENERAL QUESTIONS

What is the status of my order?
Once you have placed your order, we will send you a confirmation email so you can track the status of your order.

Can I change my order?
We can only make changes to orders that have not yet been processed for shipping. Once your order is in the "Preparing for Shipping," "Shipped," or "Delivered" status, we can no longer make any changes to your order.

PAYMENT

What payment methods do you accept?
We accept the following 2 main payment methods:
● PayPal
zartstils primarily uses PayPal for secure payment processing. Through PayPal, we accept MasterCard, VISA, American Express, and Discover.

● Secure payment with credit card
We can also accept credit card payments with Visa, Mastercard, American Express and Discover.

In which currency will I be charged?
All our transactions are processed in USD. If your credit or debit card is used in a different currency, your bank will apply the appropriate conversion rate for your chosen currency, depending on the website you are on.

Do you offer a 3 or 4-fold payment option?
We accept triple payment.

SHIPPING

Where do you deliver?
We ship worldwide, including Asia, North and Central America, Europe and Oceania, and offer payment via PayPal and credit card.

How long does it take to ship my order?
Once you place your order, it usually takes 3 to 7 days to process.
The shipping time depends on the shipping method you choose.

How can I track my package?
Once you have placed your order, we will send you a confirmation email so you can track the status of your order.

What if I'm not at home?
If you are not at home, a new delivery will be made the next day or the delivery partner will contact you to arrange a new delivery date, depending on the country and delivery method you have chosen.
You may also need to pick up your package from your local post office if it cannot be delivered to you.

RETURN

Do you accept returns?
We accept returns under the following conditions:
- The item must have been sold in our online shop
- The item must not have been used in any way
- The request for return or exchange must be made within 14 days of delivery.
To request a return, please contact our customer service.

Can I exchange an item?
We accept exchanges under the same conditions as returns.
To request an exchange, please indicate that you would like to exchange your item for another when preparing your return with our customer service department.

Are returns free?
To return an item, please contact customer service to obtain a return address. Once you receive the address, securely package the item in its original packaging and include your receipt.
Returns are free in some cases. If you return an item and the reason for the return is not due to an error on the part of zartstils.de, the return shipping costs will be deducted from your refund.

How long does it take to process a return?
Returns will be confirmed within 14 days of receipt of the package at our warehouse.
Once your return is accepted, the refund, exchange, or credit note will be processed within 14 days of our customer service accepting the return.

If you have any further questions or concerns, please contact our Support Center.